Goods may be returned to Lustro for a full refund within 14 days of receiving your order. Rings can be exchanged for a different finger size. 

  • Goods can only be accepted for return at the Lustro address – not through House of Fraser.
  • Goods must be returned in the original packaging with the enclosed pre-paid Royal Mail postal label. 
  • Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. 

Please read our returns policy before returning for a refund